Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
*Please Note: We cannot accept returns on sharpened items, custom embroidered clothing or "Create Your Own Sword" purchases that are not defective. They may not be returned because of the customization that has been done to the product. Be sure when you order!
You can return anything unused within 30 days for a refund or exchange, whichever you prefer. After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.
Museum Replicas fully warrants all of our clothing articles against any defects in materials or workmanship. Please inspect your garment upon arrival for fit and quality. If it does not meet your expectations we will happily refund your money or exchange the merchandise within 30 days of the ship date. We recommend dry cleaning only for years of service on our garments. Museum Replicas will not give a refund or exchange on an article of clothing that has been worn, soiled, washed or damaged during use.