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Frequently Asked Questions

Where is your store located?
How can I view the status of my order?
How long will it take to receive my order?
What if I do not have a credit card?
Do you accept Paypal?
What is a backorder?
What is your return policy?
What are your shipping methods?
What are your shipping charges?
Do you ship internationally?
Do you sell authentic Native American products?


Store Location

Museum Replicas Ltd.
2147 Gees Mill Road
Conyers, GA 30013

800-883-8838

9AM - 6PM ET / Monday thru Friday
10AM - 4PM on Saturday (except holidays).

Click here for directions

 

How can I view the status of my order?

Customers who placed their orders online can check the status of their orders by calling us toll free at 800-883-8838 M-F 8:30 am to 9pm and Saturday 10am to 4pm ET.

 

How long will it take to receive my order?

All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.

 

What if I do not have a credit card?

You can mail a check or a Money Order drawn in U.S. funds, with a list of item numbers and include the shipping and handling charges to: P.O. Box 839, Conyers, GA 30012. Make checks payable to Museum Replicas. Personal checks are verified with your bank for available funds and may be held for up to 14 days before shipping merchandise. We cannot accept two-party or counter checks. No Debit Cards, Cash, Stamps or COD's.

 

Do you accept Paypal?

Currently we are accepting Paypal, however we have had to remove certain products from our website that are in violation of Paypal's acceptable use agreement which prohibits the use their services for the sale of firearms, weapons or knives.

What is a backorder?

A backorder is an item that is not in stock at the time the order was placed. The item is usually shipped to you within 30 days. Backorders are not charged to your credit card until shipped, with the exception of prepaid orders (payment by check or Paypal) which will be held as credit balances until the item(s) ship from our warehouse.  Backorders are always shipped first, in the order they were received.  If you wish to cancel a backorder please call customer service at 800-883-8838.  Prepaid orders will then be refunded in the same manner the payment was originally made.

 

What is your return policy?

You can return anything unused within 30 days for a refund or exchange, whichever you prefer. After 30 days we will repair or replace items that have manufacturing defects.

 

What are your shipping methods?

Shipping is through the U. S. Post Office (parcel post) or United Parcel Service (UPS).

The preferred way at this time is United Parcel Service since we are able to track the delivery of your order.

 

What are your shipping charges?

Regular ground shipping costs are based on order total and you have to update them at the end of your order. For expedited shipping options, these additional fees apply (does not include Saturday delivery): 

  • Next Business Day is available for $25.00 extra per package.
  • 2 Day Shipping is available for $15.00 extra per package.
  • 3 Day Select is available for $8.00 extra per package.

These fees exclude Alaska, Hawaii and International Orders.

 

Do you ship internationally?

Yes we do. For International Orders you will be contacted with the appropriate shipping fees for approval before shipping.

Customers in Great Britain and Europe can also contact our UK store at WindlassSword.com for more information about our swords and armour.  They can be reached at:

Windlass Sword Company
Workshop 7, Elstree Film Studios,
Shenley Road, Borehamwood
Hertfordshire, WD6 1JG
+44 (0)20 8324 2718

Do you sell authentic Native American products?

Any "Native American" or "Indian" style products contained on this website that are not certified as made by a Native American are NOT authentic "Indian made products" as defined by Federal law.  "Indian made products" are certified as such by the individual artisan, and Atlanta Cutlery Corporation relies upon the artisan to comply with Federal law.  Atlanta Cutlery Corporation makes no independent representation as to authenticity.